State Farm® Insurance Agent Tracy Hough
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
taimeca kerr
September 4, 2026
5
out of
5
rating by taimeca kerr
"I have been with Tracy and team for 20+ years and have no complaints! They are always there when I need them! Highly recommended!"
We responded:
"Thank you for taking the time to review our office. Jackie loves helping our customers and so glad to hear you are getting the service you expect. Thank you for all of the years with our office, Taimeca!😊"
Daeanne DiCenzo
September 2, 2026
5
out of
5
rating by Daeanne DiCenzo
"I had a question regarding my refund and Mariah explained the process and walked me through the steps."
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Council Bluffs. Tracy 😊"
Lonnie Gochenour
August 31, 2026
5
out of
5
rating by Lonnie Gochenour
"We met with Emily Gunderson. Easy to talk with. Knowledgeable and friendly! Made us feel very comfortable with our questions."
Isabell Lantz
August 26, 2026
5
out of
5
rating by Isabell Lantz
"Tracy and her team are always the best to work with. Very kind, knowledgeable and fast to respond. Highly recommend!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. Tracy 😊"
Lori Grisso
August 24, 2026
5
out of
5
rating by Lori Grisso
"Morgan was exceptional on the phone. Very pleasant voice and she got everything done I needed in one phone call. Perfect"
We responded:
"Thank you so much for the 5-star rating, Lori! I truly appreciate your support and am always here if you have any questions or need anything. Feel free to reach out to my team and I anytime. - Your State Farm Agent, Tracy Hough 😊"
sami johnson
August 18, 2026
1
out of
5
rating by sami johnson
"Horrible customer service. Sat in the lobby outside the big window where two employees could see me for over 15 minutes with no acknowledgement."
We responded:
"Sami, we sincerely apologize again that your experience did not meet your expectations. When you arrived, our team were in scheduled appointments with customers, while the front office was training a new team member included in the appointment. We were not aware that you had entered the office until that appointment concluded, and addressed you immediately.
We take great pride in the professionalism and service our office provides. While we regret that the situation was perceived differently, providing attentive service to each customer and guest is an important part of the standard we uphold.
We value everyone who visits our office and appreciate the opportunity to provide additional context regarding your experience. We left you a message early today to address your review further and would love to visit with you further.
"
Matthew Koval
August 14, 2026
5
out of
5
rating by Matthew Koval
"Finally found an auto and renters insurance that I can rely on. GREAT customer service, even better rates. I recommended them to my girlfriend and she was saving significant money after only 1 month"
We responded:
"Matthew, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Council Bluffs insurance team! - Your State Farm Agent, Tracy Hough 😊 "
Diane Goeser
August 7, 2026
5
out of
5
rating by Diane Goeser
"We've been very pleased with this agency. Emily was very knowledgeable and personable."
We responded:
"Thanks so much for the fantastic rating, Diane! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you!
Tracy☺️"
Candace Mass
August 1, 2026
5
out of
5
rating by Candace Mass
"Informative as always. They are looking out for their customers. Highly recommended."
We responded:
"Candace, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help.
Tracy ☺️"
Vesper or Reagan Hanson
July 22, 2026
5
out of
5
rating by Vesper or Reagan Hanson
"Very quick and easy, Morgan helped me settle my insurance in less than 10 minutes! 10/10"
We responded:
"Reagan, thank you for the fantastic review! We’re always here to support you with your insurance needs in Council Bluffs. - Tracy 😊"
Brianna Brunelle
July 13, 2026
5
out of
5
rating by Brianna Brunelle
"If you’re looking for a quality insurance team; look no further then Tracy and her team! Extremely friendly, quick to respond and very knowledgeable in the work they do. Highly recommend using Tracy Hough State Farm!"
We responded:
"If you’re looking for a quality insurance team; look no further then Tracy and her team! Extremely friendly, quick to respond and very knowledgeable in the work they do. Highly recommend using Tracy Hough State Farm! Tracy 😊"
Greg Kubert
July 2, 2026
5
out of
5
rating by Greg Kubert
"Quickly understood what we needed and provided clear and anccurate information."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Tracy Hough’s Team! We deeply appreciate your kind words here in Council Bluffs. Tracy😊"
Marnie Spicka
June 30, 2026
5
out of
5
rating by Marnie Spicka
"I worked with Emily to get new homeowners & car insurance. She is very knowlegable and helpful! She was great at explaining everything and answering questions plus the quotes were very reasonable & affordable! I will definitely refer her to my friends!"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Tracy Hough’s Team.
Tracy😊"
Mizzou Jeff
June 22, 2026
5
out of
5
rating by Mizzou Jeff
"Worked with Emily to setup renters insurance for my daughter. She was very helpful and extremely responsive. Sent web inquiry on Sunday evening and by midday Monday had a policy quoted and setup! Prices were very reasonable and received a discount for being a multi policy holder at State Farm."
We responded:
"Jeff, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Tracy Hough’s Team!
Tracy😊"
Patti Waldron
June 5, 2026
5
out of
5
rating by Patti Waldron
"Quote was very quick and detailed. Emily G is everything we expected in an Agent! She was so thorough and answered all our questions with relatable examples. The office has a very relaxed and homey atmosphere putting clients at ease upon arrival!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Tracy Hough’s Team. Welcome to the office Patti! Tracy 😊 "
Yvette Perdue
May 20, 2026
5
out of
5
rating by Yvette Perdue
"I always have great customer service with Tracy Hough State Farm. Emily was most helpful today and we appreciate the entire team there!"
We responded:
"Thank you so much for the 5-stars, Yvette! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! Tracy 😊"
Erin Hall
May 20, 2026
5
out of
5
rating by Erin Hall
"Morgan was so helpful with setting up my auto plan."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! Tracy 😊"
Christiane Matthews
May 20, 2026
5
out of
5
rating by Christiane Matthews
"We have been with Tracy at State Farm for almost a year. From the initial quote, to questions at renewal, they have been wonderful. Emily is very easy to work with and answered all of my questions with prompt follow up."
We responded:
"Thank you so much for the 5-stars, Christiane! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! Tracy 😊"
Jeff Carter
May 19, 2026
5
out of
5
rating by Jeff Carter
"Thanks very much Emily for taking care of my new auto insurance. You were a pleasure to work with."
We responded:
"We appreciate your review, Jeff. We are so happy that you had such a wonderful experience with State Farm Agent Tracy Hough’s Team here in Council Bluffs! Tracy 😊"
Kris Sinclair
May 1, 2026
5
out of
5
rating by Kris Sinclair
"We've always had a wonderful experience with State Farm, but I had a recent experience with Emily Gunderson that made it even better. She took the time to listen to my concerns and needs as well as have an honest conversation about the things that are most important in life, not just our insurance needs. Thank you for always being there when we need you the most!"
We responded:
"Thanks for the 5-stars Kris! We appreciate your relationship, feedback and support here on State Farm Agent Tracy Hough’s Team.
Tracy 😊 "
Kaci Hohenthaner
April 29, 2026
5
out of
5
rating by Kaci Hohenthaner
"Morgan @ Tracy Hough State Farm helped me with my new insurance. She gave me an estimate a couple days before buying a new car and communicated very well! Super thankful for her help!"
We responded:
"Wow, Kaci, thank you for the amazing 5-star review! It means a lot to us here in Council Bluffs to know that you had such a wonderful experience with us here on State Farm Agent Tracy Hough’s Team.
Tracy 😊"
Tyler Grevengoed
April 29, 2026
5
out of
5
rating by Tyler Grevengoed
"Emily & Morgan on Tracy's team were incredibly helpful, responsive, and pleasant to work with. I really appreciate how quickly they jumped in to help on my rushed request!"
We responded:
"We really appreciate your 5-star review, Tyler. It means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions.
Tracy 😊"
Mac Hatcher
April 9, 2026
5
out of
5
rating by Mac Hatcher
"Morgan Hanson was awesome from start to finish. She saved me thousands of dollars and got me better coverage. Great experience!"
We responded:
"Thank you so much for the 5-star rating, Mac! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have.
Tracy ☺️"
JP
April 7, 2026
5
out of
5
rating by JP
"We spoke with Emily Gunderson today and she was wonderful. She was very personable, informative and easy to speak with. She was never pushy or trying to sell us anything. She gave us quotes that are cheaper and with better coverage than our current provider and other recent quotes from other companies. We highly recommend Emily! Thank you!"
We responded:
"Thank you for the fantastic review, JP! We are always here to help with your insurance and financial services needs.
Tracy ☺️"
Kristy K Large
March 30, 2026
5
out of
5
rating by Kristy K Large
"My experience was nothing short of AMAZING!! We all have our own story and how we navigate this journey; with knowing State Farm’s reputation, being a first-time customer at age 15, knowing past employees who worked for this company and most especially the connection that followed with Emily…I could not be happier!! She truly BLESSED MY DAY!! Thank You State Farm!! 💜"
We responded:
"Thank you so much for the 5-star rating, Kristy! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have.
So happy you had such an amazing experience with Emily. She loves making a difference with customers.
Tracy ☺️"